State Farm® Insurance Agent Bret Denney
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dmitry Abovsky
May 9, 2025
5
out of
5
rating by Dmitry Abovsky
"Danielle was professional, courteous and friendly. She is knowledgeable and takes time to provide all the information for the client"
We responded:
"Thank you, Dmitry, for sharing your experience! I'm happy to know that Danielle's professionalism and friendly approach made a positive impact. Her dedication to providing thorough information is truly appreciated. If you have any more questions or need further assistance, feel free to reach out."
koda b.
May 8, 2025
5
out of
5
rating by koda b.
"Colby made adding a 3rd car to my policy so so easy and painless. I did it while at work with no problem. I only had to answer 1 call to confirm I was adding this car and and the rest he did thru email. He was super quick at getting my car insured and with providing my proof as well. He was great would recommend him for sure!!! Thanks again Colby!"
We responded:
"Thank you, Koda, for sharing your experience! I'm glad to hear that Colby made the process so seamless and efficient. It's wonderful that he could assist you quickly and effectively, even while you were at work. We appreciate your recommendation and are here to help with any future needs!"
Ernesto Castro
April 23, 2025
5
out of
5
rating by Ernesto Castro
"Jordan Cambo was very helpful in me changing my auto policy from Liberty Mutual to State Farm. I’m very grateful for his support and Guidance"
We responded:
"Thank you, Ernesto, for sharing your experience! I'm delighted to hear that Jordan was able to assist you with your transition to State Farm. We're grateful for your trust and are here to support you with any future needs or questions."
Pamela Uptegraph
April 23, 2025
5
out of
5
rating by Pamela Uptegraph
"Great customer service, wonderful people. Trusted for looking out for the customers."
We responded:
"Hey, Pamela! Thanks so much for this feedback — we really appreciate your trust and thoughtful words. It means a lot to know our team made a great impression. "
Donald Brown
April 17, 2025
4
out of
5
rating by Donald Brown
"Karma very helpful,friendly and knowledgeable. She is a real asset."
We responded:
"Thank you, Donald, for sharing your feedback! I'm glad to hear that Kamia was helpful, friendly, and knowledgeable during your experience. She truly is an asset to our team."
John Schofield
April 4, 2025
5
out of
5
rating by John Schofield
"Miss Gloria (I hope got the name right, post traumatic brain disease, is hell no your short term memory!) gets 5 ⭐'s Thank you so much for helping me get in contact with the right agent to cancel my renters policy. PS State Farm Inc. Please do something about your call center! 45 minutes on hold, and the party hung up! John Schofield."
We responded:
"Thank you, John, for sharing your experience! I'm glad Gloria was able to assist you in connecting with the right agent to cancel your policy. I appreciate your feedback regarding the call center, and I'll make sure to pass it along to the appropriate team. If there's anything else you need, please feel free to reach out to our office."
christian de jesus
February 27, 2025
1
out of
5
rating by christian de jesus
""I wish I could give this office zero stars. I can't speak to State Farm as a whole since, thankfully, I've never had to file a claim, but this particular branch deserves a 0 for customer service. I recently called and spoke with female, and I was shocked by her attitude. For someone responsible for handling customer inquiries, she was incredibly rude and dismissive. As a loyal client who has never had to call for anything, I expected at least basic courtesy. Instead, I was met with unprofessionalism and disrespect. This office has had no problem collecting my payments, yet when I finally reach out, I’m treated poorly. It's disappointing to see such a lack of professionalism, as it reflects poorly on both State Farm and the owners of this location. Customer service should be a priority, not an afterthought.""
We responded:
"Hello Christian. We take customer service very seriously, so we’re disappointed to hear about your experience. However, after searching our records, we do not show a client by your name in our system. We’d love the opportunity to look into this further and ensure your concerns are addressed. Please reach out to our office directly so we can assist you."
Christopher Kent
February 20, 2025
5
out of
5
rating by Christopher Kent
"My family has been with State Farm for years, and the people that work there are the reason we stay. They have always been so helpful and honest about coverage we need and where we can save money. Colby Hancock really knows his stuff, and he walked us through some solutions that kept us with great coverage but at a price point that met our changing financial dynamic. Thank you!!!"
We responded:
"Thank you, Christopher, for your wonderful feedback! I'm happy to know that our team, especially Colby, has been able to assist your family effectively. It's great to hear that Colby provided solutions that fit your needs and budget. We're here for any future questions or assistance you might need!"
Melissa Anderson
January 10, 2025
5
out of
5
rating by Melissa Anderson
"Melissa was amazing to work with, her knowledge and attention to detail are unmatched. Highly recommend her and this office!"
We responded:
"I'm so happy to hear that you had such a positive experience with Melissa! Her expertise and attention to detail truly make a difference. Thank you for recommending our office. We're here for any other insurance needs or questions you might have!"
Angie Duprey
January 7, 2025
5
out of
5
rating by Angie Duprey
"Wonderful experience working with Jordon! He was patient and made sure to get everything exactly how we needed. If you want good service and even better insurance give them a call!"
We responded:
"Thank you, Angie, for sharing your wonderful experience! I'm happy to hear that Jordon provided the patience and service you needed. We appreciate your recommendation and are here for any future insurance needs you may have. Feel free to reach out anytime!"
Catherine Gedney
December 20, 2024
5
out of
5
rating by Catherine Gedney
"Melissa was amazing at helping me transfer companies. I actually have a better policy for less money!"
We responded:
"Thank you, Catherine! I'm so glad to hear that Melissa was able to assist you with the transfer and find a better policy at a lower cost. We appreciate your feedback and are here to help with any future needs or questions you might have. Feel free to reach out anytime!"
Nick & Shannon Jenkins - Ear To There Travel
December 19, 2024
5
out of
5
rating by Nick & Shannon Jenkins - Ear To There Travel
"We recently had the opportunity to work with Melissa. She was GREAT! Explained everything to us in detail and went above and beyond to make sure that we fully understood what we needed...not what we wanted"
We responded:
"Thank you, Nick & Shannon, for sharing your experience! We're delighted to hear that Melissa provided such detailed explanations and went the extra mile to ensure you understood everything you needed. Your satisfaction is important to us, and we're grateful for your feedback. If you have any more questions or need assistance in the future, don't hesitate to reach out!"
Carolyn Hunt
December 16, 2024
5
out of
5
rating by Carolyn Hunt
"I spoke with EJ today at State Farm. I will be saving, a bunch of money on car insurance! He is extremely personable, knowledgeable, and helpful. I really appreciate the savings, State Farm! 😊 Thank you EJ & Happy Holidays! 🎄☃️🎅"
We responded:
"Thank you, Carolyn! I'm really happy to hear that EJ was able to assist you. His personable and knowledgeable approach is something we truly value in our team. We appreciate your kind words and are grateful for your trust in us. If you have any questions or need further assistance, feel free to reach out. Happy Holidays! 🎄"
Linda coronado
September 16, 2024
5
out of
5
rating by Linda coronado
"I recently had the pleasure of working with Kirsten Sutton; she was able to help find me an affordable home insurance policy. Kirsten Sutton answered all my questions and assisted me through the process. Kirsten, thank you so much for your professionalism and outstanding customer service."
We responded:
"Linda, thank you for your wonderful review! I'm happy Kirsten was able to assist you in finding a great home insurance policy and answer all your questions. Your recognition of her professionalism and outstanding customer service means a lot to us. If you need any further assistance, please don't hesitate to reach out. - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Holly Arvelo
July 1, 2024
5
out of
5
rating by Holly Arvelo
"This office, specifically Jean is always available and ready to help. Quick, accurate and dependable customer service goes a long way here!"
We responded:
"Holly, I'm thrilled to hear that Jean provided you with quick, accurate, and dependable customer service! We're pleased to have such a dedicated team member who is always ready to assist. Thank you for recognizing our commitment to excellent service. We're grateful for your positive feedback and look forward to helping you with your insurance needs in the future! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
CJS Rockin'
June 28, 2024
5
out of
5
rating by CJS Rockin'
"Brett Denney State Farm is a fantastic office!!! I’ve been a customer for many years & they ALWAYS go above & beyond. Their customer service is amazing. They actually care about their customers’ well being. They also get great rates for me which is awesome … I highly recommend this office :)"
We responded:
"Thank you! We're thrilled to hear you've had a fantastic experience with our office! We're pleased to provide amazing customer service and great rates for you. Your recommendation means a lot to us! Looking forward to continuing to exceed your expectations. - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Christy Larsen
June 28, 2024
1
out of
5
rating by Christy Larsen
"Customer service was horrible. The office staff was not knowledgeable and no one hardly called you back. Added stuff that was not needed as well."
We responded:
"Christy, I appreciate your feedback and apologize for the experience you had. Ensuring our team is knowledgeable and responsive is crucial, and I will address these concerns internally. Please reach out if you have any further questions or need assistance. Thank you for sharing your thoughts. Bret Denney - State Farm Insurance Agent, Lakeland, FL"
aleshia wells
June 28, 2024
5
out of
5
rating by aleshia wells
"Jean Jackson made my day!!!! She is a wonderful person and was super nice. I would recommend her to anyone looking for good insurance"
We responded:
"Thank you, Aleshia, for your glowing review of Jean! I'm thrilled to hear she provided you with wonderful service and that you're pleased with your insurance. We're grateful for your recommendation and look forward to assisting you with any future insurance needs! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Drew Nejman
June 28, 2024
5
out of
5
rating by Drew Nejman
"Clayton Smith is a top notch professional. Very knowledgeable about the product and willing to explain all the benefits available. I had a great experience. Would recommend him to anyone!"
We responded:
"Drew, your recommendation is greatly appreciated! I'm pleased to hear Clayton provided you with top-notch service and thorough explanations of our product benefits. We're grateful for your positive feedback and look forward to assisting you with all your insurance needs in the future! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Shannon Hernandez
June 28, 2024
5
out of
5
rating by Shannon Hernandez
"Called in to get some information about coverages. Colby and Clayton were great at answering all of my questions!"
We responded:
"Thank you, Shannon, for sharing your experience with us! I'm pleased to hear that Colby and Clayton provided excellent answers to your coverage questions. We're grateful for your positive feedback and look forward to assisting you further in the future! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Alyssa Rager-Mendez
June 28, 2024
5
out of
5
rating by Alyssa Rager-Mendez
"I’ve been with this agency for the past 2 years and have had a phenomenal experience! Colby is incredibly professional, kind, and helpful! So grateful for this team of superstars!"
We responded:
"Thank you, Alyssa! I'm pleased to hear you've had a phenomenal experience with Colby and our team! We're grateful for your kind words and are elated to have you as part of our insurance family! If you ever need assistance, we're here for you! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Ashley Rager
June 28, 2024
5
out of
5
rating by Ashley Rager
"Colby and Jean thank you so much for servicing my policies!"
We responded:
"Ashley, thank you so much for your 5-star rating and for recognizing Colby and Jean's exceptional service in managing your policies! We're pleased to have provided you with top-notch service and look forward to assisting you with all your insurance needs in the future! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Boo and Friends
June 28, 2024
5
out of
5
rating by Boo and Friends
"Natalie was very helpful! Always love Statefarm they make everything a breeze"
We responded:
"Hi, I'm thrilled to hear you found Natalie very helpful! We're pleased to make your insurance experience a breeze. Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance, our office is here for you! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
KELLY ROLL
June 28, 2024
5
out of
5
rating by KELLY ROLL
"We couldn't be more pleased with the service we have received with Bret Denney's office. We have been State Farm customers for years and whenever we have a question or need additional service we call Tami Grove and she is always prompt and ready to help. The service is exceptional."
We responded:
"Kelly, I'm thrilled to hear you're pleased with the exceptional service provided by Tami at our office! We're grateful for your positive feedback and look forward to assisting you with all your State Farm insurance needs. Thank you for being a valued customer! - Bret Denney - State Farm Insurance Agent, Lakeland, FL"
Elizabeth Adams
June 27, 2024
5
out of
5
rating by Elizabeth Adams
"Thank you Tami Grove for being fast and efficient, while staying patient and kind."
We responded:
"Thank you, Elizabeth! I'm pleased to hear that Tami provided fast, efficient, patient, and kind service. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs. - Bret Denney - State Farm Insurance Agent, Lakeland, FL"