Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of La Toya Davis

La Toya Davis

October 19, 2026

5  out of  5
rating by La Toya Davis
"Melissa was exceptional. She was kind and friendly and very professional. She handled my request within the day she said she would deliver. Very great communication from the start. Thanks again Melissa!!"
We responded:
"La, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Lakeland insurance team is always here and happy to help. "
Profile photo of dommdy ddommdy

dommdy ddommdy

October 16, 2026

5  out of  5
rating by dommdy ddommdy
"I worked with Dustin, who reached out and offered me a great deal on car insurance, about half what I paid with Progressive. He was available and patient leading me through every step. I am grateful that Dustin saved me money!"
We responded:
"dommdy, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lakeland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Bret Denney and Team "
Profile photo of Nicholas Hutchison

Nicholas Hutchison

October 13, 2026

5  out of  5
rating by Nicholas Hutchison
"EJ Hernandez was a true blessing for me today. He helped me with my auto insurance. He was so professional and honest that I also purchased home owners insurance from him. I wish everyone was as kind and helpful as this gentleman. Thank You EJ. You made my day."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Mary Lou Ciambriello

Mary Lou Ciambriello

October 7, 2026

5  out of  5
rating by Mary Lou Ciambriello
"When I received my new car insurance bill, I knew I had to shop around...I spoke with at least 5 agencies, including the carrier I was with and was shocked at the major price increase...Isaac called me... He did an amazing job helping me - he saved me $1,600 a year with the same excellent coverage I had with my previous company! He made the process easy to understand and even asked whether I had AAA. When I said yes, he removed the roadside assistance so I wasn’t paying for something I already had. I appreciated his clear communication and attention to my needs. A pleasure to work with - I would gladly recommend him!"
We responded:
"Mary, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Roselyn Garcia

Roselyn Garcia

October 6, 2026

5  out of  5
rating by Roselyn Garcia
"Eliezer fue muy amable y contestó todas nuestras preguntas. Gracias"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of John Dworske

John Dworske

October 6, 2026

5  out of  5
rating by John Dworske
"EJ Hernandez was professional, knowledgeable, and super helpful helping me choose the best policy for me. Awesome job!"
We responded:
"Thank you so much for the 5 stars, John! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Jason Beverly

Jason Beverly

October 6, 2026

5  out of  5
rating by Jason Beverly
"They where super helpful and patient throughout the process and helped me get my newly licensed son and new vehicle insured for what I was paying for one vehicle. So happy we switched!"
We responded:
"Wow, thank you for the 5-star review, Jason! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Stephanie Betteridge

Stephanie Betteridge

October 5, 2026

5  out of  5
rating by Stephanie Betteridge
"Dustin was so thorough and easy to work with. My husband and I are retired and we were looking to save money without a loss of coverage. He provided us exactly that in a quick and efficient manner. Helped us cancel our other policies as well. Super happy customer!"
We responded:
"Thank you so much for the 5 stars, Stephanie! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of scott brackett

scott brackett

October 5, 2026

5  out of  5
rating by scott brackett
"Dustin was absolutely the easiest person I have ever gotten Insurance from. Very knowledgeable and I will definitely be telling friends and family about him. He also took care of helping to cancel the other company. Friendly and helpful can’t beat that! Car insurance it wasn’t in the drop down box."
We responded:
"Thank you for the 5-star review of Bret Denney’s team - we really appreciate your kind words! "
Profile photo of Carmen Miranda

Carmen Miranda

October 1, 2026

5  out of  5
rating by Carmen Miranda
"Isaac went above and beyond to help me with my insurance! He was very attentive and even took the time to remind me about my coverage and make sure I wasn’t missing anything. He helped me get a great deal by bundling my insurance and made the whole process easy and stress-free. I really appreciate his excellent customer service and would definitely recommend Isaac to anyone looking for a knowledgeable and helpful insurance agent!"
We responded:
"Carmen, thank you for the amazing review! Our Lakeland insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Bret Denney, your State Farm Agent "
Profile photo of Ashley Szepesi

Ashley Szepesi

September 30, 2026

5  out of  5
rating by Ashley Szepesi
"Jes and Bret made it easy to switch and answered any question I had. Then when I noticed something on my account wasn’t right Jes hopped to it and got it fixed fast."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Bret Denney’s team. "
Profile photo of Bless Benita

Bless Benita

September 30, 2026

5  out of  5
rating by Bless Benita
"Miss Jessica came at the drop of the dime with a blessing for me for my insurance I had been dealing with a lot of things with the previous one and with Miss Jessica she made everything right thanks State Farm thanks Miss Jess"
We responded:
"Bless, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Pamela Bowmar Vangeystelen

Pamela Bowmar Vangeystelen

September 25, 2026

5  out of  5
rating by Pamela Bowmar Vangeystelen
"Thank you Bret for your support and persistence in assisting me in finding the best quote for my auto insurance policy. I appreciate your professionalism and commitment to my needs especially at this time . Thank you for following up as my personal insurance agent! God bless you
Pam"
We responded:
"Hi Pamela, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Bret Denney, Your State Farm Agent "
Profile photo of Edgardo Maldonado

Edgardo Maldonado

September 24, 2026

5  out of  5
rating by Edgardo Maldonado
"Excellent service from Eliezer. He was very professional, responsive, and patient in answering all my questions. He made the whole insurance process simple and stress free. Highly recommended."
We responded:
"Thank you so much for the 5 stars, Edgardo! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of theresa mangino

theresa mangino

September 23, 2026

5  out of  5
rating by theresa mangino
"Since my membership with State Farm, I've had the pleasure of interacting with two of the most professional customer service representatives I've interacted with in many many years. They are Shane and Jessica out of the Zephyrhills office. They are extremely knowledgeable. They always have the information I need at their fingertips. They are completely professional, yet personable enough to make the customer feel very comfortable, prompt in returning their phone calls and just overall very, very good customer service representatives, they have been andexcellent representation of the State Farm agency! I would recommend State Farm and especially the Zephyrhills office to anyone."
We responded:
"theresa, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Sheri Fermanis

Sheri Fermanis

September 21, 2026

5  out of  5
rating by Sheri Fermanis
"Robert DeBoer - Thank you so much for all your help! Not only did you save me 200 per month, my coverage went UP! You explained everything and answered my numerous questions! Very easy to get ahold of and quick reply.
Thanks again!!! ( Car insurance)"
We responded:
"Thank you for the 5-star review, Sheri! We’re proud to serve the Lakeland community and truly appreciate your support. "
Profile photo of Tonya Beck

Tonya Beck

September 21, 2026

5  out of  5
rating by Tonya Beck
"Kirsten, went above and beyond when addressing my billing and policy concerns! I have high expectations and hold this firm to meet and or exceed them; in addition, they more than fulfill their end of the contract via service, efficiency, and knowledge.

As always, thank you Team Denney!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of DERRICK MCCARRELL

DERRICK MCCARRELL

September 15, 2026

5  out of  5
rating by DERRICK MCCARRELL
"Bret did a great job with a very smooth transaction with getting my car insurance switched over for myself and my wife."
We responded:
"Hi DERRICK, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Bret Denney’s team.  Please reach out to us if any questions come up!  - Bret Denney’s Insurance Team "
Profile photo of Raquel Maldonado

Raquel Maldonado

September 11, 2026

5  out of  5
rating by Raquel Maldonado
"I had a great experience working with Dustin! He was super persistent, professional, and patient throughout the whole process. Dustin kept following up with me and never gave up on helping me find the right insurance coverage at a price that worked out perfect for me.

I am so grateful for all the time and effort he put into finding me such a great deal. He was always friendly, helpful, and made sure I understood my options. Dustin's dedication and excellent customer service really stood out!

I highly recommend Dustin to anyone looking for insurance at State Farm. DUSTIN is definitely someone who truly cares about helping their customers! Thanks so much for all your hard work and for getting me such a great deal!"
We responded:
"Thank you so much for the 5 stars, Raquel! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Sonya Mincey

Sonya Mincey

September 10, 2026

5  out of  5
rating by Sonya Mincey
"I dropped a vehicle and added a brand new truck on my State Farms app and due to the upgraded coverage I chose I had to Contact my State Farms Office and I reached an associate named Shane Connor he and I discussed my policy, the new coverage I would have on the new vehicle, we went over what my policy changes would be and the increased amount it would go to from being PIP to full coverage.
He was very helpful and looking through every aspects of the old policy to the new policy and through the whole family plan to make sure everybody was up-to-date with equal coverage and kept it in the same level payments that I make every six months… he called back and we discussed the changes. He explained what could be done what should be done
what his suggestions were and he took the time to make every effort in every decision, knowledgeable, and painless
I couldn’t ask for a better associate insure member.
I am so thankful for Shane Connor and State Farms at the Bret Denney office in Lakeland.
You can’t go wrong by going to State Farm in Lakeland, Bret Denney And asked for Shane Conner
They beat all other prices and gave spot on customer service."
We responded:
"Thank you, Sonya, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like EJ, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Profile photo of Melinda Madden

Melinda Madden

September 9, 2026

5  out of  5
rating by Melinda Madden
"Isaac was a great help. The discounts made the cost of my policy half of what the previous auto insurance policy. Thank you."
We responded:
"Melinda, thank you for the fantastic review! We’re always here to support you with your insurance needs in Lakeland. "
Profile photo of Miriam Quintana

Miriam Quintana

September 4, 2026

5  out of  5
rating by Miriam Quintana
"First, after shopping for car insurance State Farm had the best offer (strongly suggest contacting them!) Shane made the process efficiently, effortless and painless. He also assisted in canceling my current policy without any issues. It was definately a pleasure!!!"
We responded:
"Miriam, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lakeland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Bret Denney and Team "
Profile photo of Pam Capen-Scroghan

Pam Capen-Scroghan

September 3, 2026

5  out of  5
rating by Pam Capen-Scroghan
"EJ was great in helping me with my insurance.I have had State Farm for my vehicles and home in Maine for years and decided to stay with them here in Florida.Best rate i have been quoted for my vehicle. Thank you EJ!!!"
We responded:
"Pam, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Sharon Hollings

Sharon Hollings

September 3, 2026

5  out of  5
rating by Sharon Hollings
"The service I received from Issac was professional and efficient. State from is now my go to place for car insurance"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lakeland to know you had such a great experience with us. "
Profile photo of Lauren Turbeville

Lauren Turbeville

September 2, 2026

5  out of  5
rating by Lauren Turbeville
"Dustin was amazing! I work 7-5 and was not able to do phone calls so they were able to get me all the information I needed over text with only one call to finalize everything. Dustin is knowledgeable and made the entire process so simple. I cannot recommend this agency enough!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Lakeland. "